How can we help?

Getting started

How do I start?

Open the game and choose New family. Create up to 8 characters, then Move in. Each family is its own save with its own town.

Which devices are supported?

Neighborly is being made for iPhone, iPad, Android phones and tablets, Mac, Windows and Linux. It plays in landscape.

Saves and accounts

Where are my families saved?

On your device, every morning at 6 AM in the game and whenever you leave. With a free account you can back them up to the cloud from Save your progress.

Do I need an account?

No. Solo play and play on the same Wi-Fi work without one. An account adds cloud backup and online worlds.

How do I delete my account?

Email [email protected] from the address on your account, or include your player name. We may ask you to confirm the account is yours, then delete your account and cloud saves within one month.

Playing together

How many people can play together?

Up to 8 players in one town. Each player brings their whole family and switches between their own characters.

How do I invite a friend?

Open Invite friends from the menu, or share your world number. Friends on the same Wi-Fi can join from Join a friend.

Can I keep my world private?

Yes. Turn on Host invite-only worlds in Privacy choices.

Controls

Every screen works with touch, mouse and keyboard, or a controller. Tap or click the floor to walk, tap anyone or anything for its actions, pinch or scroll to zoom. On a controller, move with the left stick, press A for actions and switch characters with LB and RB. Text fields open an on-screen keyboard with @, accents and symbols.

Safety

How do I report a player?

Open Account › Report a player, or report from a friend's card. Choose a reason and describe what happened. The Neighborly team reviews every report.

How do I block someone?

From the report screen, choose Block player on this device. You can unblock them in Privacy choices.

Parents, see our guide for parents.